Refund & Cancellation Policy

Buffalo Mountain Getaway is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, please call us at least 7 (seven) days prior to your arrival date to cancel your reservation. In the unlikely event that you must cancel with less than seven (7) days notice, shorten your stay, or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can rebook your room(s), a full or partial refund will be made.

Special dates (Floyd Fest, Virginia Tech graduation to name a few) require a 30 day cancellation, if we are able to rebook before the event a refund minus a $50.00 service charge will be given.

Rates/policies are subject to change and vary during high impact periods and special requests. A 30 day cancellation notice is required on multiple room bookings, whole house bookings, and for some holidays and special events.